Training and Development

Non-violent Crisis Intervention℠ Training – Continuing Care Sector and VON Staff

Non-violent Crisis Intervention℠ Training – Winter 2021

With funding from the Nova Scotia Department of Health and Wellness, the Health Care Human Resource Sector Council (the Council) is pleased to be able to continue to provide Non-violent Crisis Intervention℠ (NVCI) training to the Continuing Care during the Winter 2021.

Why is NVCI℠ training important for organizations and staff?

NVCI℠ can help decrease workplace violence and help employers meet their responsibilities under the Nova Scotia Violence in the Workplace regulations.

NVCI℠ training equips staff with skills to recognize the stages of an escalating crisis and evidence-based techniques to appropriately de-escalate crisis situations.  This program also equips staff with non-restrictive and restrictive intervention skills, giving staff the confidence and competence to manage escalating behaviour.

NVCI℠ Program Delivery

Due to COVID-19, the Council has had to adapt the delivery of its training programs. This winter (January-March 2021), NVCI℠ training will be delivered virtually using an Instructor-Led Virtual training (ILVT) approach.

What does the NVCI℠ program look like?

  1. NVCI℠ training will be conducted in two phases.
  2. Phase One – NVCI℠ Theory (Verbal Intervention Skills) will be delivered virtually using Zoom as the platform for online learning
  3. Phase Two – NVCI℠ Safety Interventions and Disengagement Skills will be delivered face to face in a classroom format. Phase Two will be scheduled for a future date.

The NVCI℠ Instructor-Led Virtual Training is currently being scheduled.  A waitlist has been developed for organization with interest in NVCI℠ training.

For further information regarding NVCI℠ programs and to be placed on the waitlist, please contact Morah MacEachern, NVCI℠ Project Coordinator. Morah’s contact information is morah@hcsc.ca.

See below for important information for EMPLOYERS, EMPLOYEES and TRAINING EXPENSE REIMBURSEMENT CRITERIA

NVCI℠ Instructor- Led Virtual Training

Important EMPLOYER Information

Session delivery NVCI℠ Virtual Delivery – Zoom Platform
Facilitator’s Contact Information Morah MacEachern – 902-223-0141; morah@hcsc.ca

 

Joining a Zoom training session We will be using Zoom Video Conferencing to deliver this training

NOTE – Participants do NOT have to have a Zoom account to join this training session.

When participants join the Zoom meeting (by clicking on the link provided) they will be instructed to download Zoom. This will happen automatically.

OPTION B – Participants can also create a Zoom account for free.  Go to https://zoom.us to create a free account.

Participant numbers NVCI℠ training sessions are limited to 10 staff members (managers or front-line staff)
Zoom meeting link Please designate a person within your organization to send participants the Zoom meeting link 3-4 days prior to the session. The link will be sent to you prior to the Zoom session for distribution to participants.
Participant Manuals and Exercises Participants MUST have the participant manual with them throughout the training. This manual contains key information about the information that we will cover in the session. Manuals will be mailed to organizations for distribution.

 

Participants should also have the exercises on hand.  These will be attached to the Zoom meeting invitation.

 

What participants will need to participate in this training 1.      Personal computer (cameras should be on)

2.      Reliable internet service

3.      Head phones with a microphone – recommended

4.      An email address (so the Instructor can contact you if necessary)

5.      A quite space free from distractions.

6.      We recommended that participants NOT be in the same room as other participants.  There may be echoes when two or more people are in the same room so if possible, locate participants in a separate rooms or separate locations.

 

Participant Supports There are limited participant supports available to assist with the back-filling of your direct care staff that attends the training. A copy of the “Training Expense Reimbursement Guidelines” is attached. Please contact Catherine Martin at admin@hcsc.ca with any questions or for more information.

Download NVCI Employer information HERE

 

Welcome to NVCI℠ Instructor- Led Virtual Training

Important Participant Information

Session delivery NVCI℠ Virtual delivery – Zoom
Facilitator’s Contact Info Morah MacEachern – 902-223-0141; morah@hcsc.ca

 

Joining a Zoom training session We will be using Zoom Video Conferencing to deliver this training

NOTE – you do NOT have to have a Zoom account to join this training session.

When you join the Zoom meeting (by clicking on the link provided) you will be instructed to download Zoom. This will happen automatically. Follow the instruction for downloading Zoom.

OPTION B – You can also create a Zoom account for free.  Go to https://zoom.us to create your Zoom account.  You should do this a few days prior to the session date.

Join with computer audio and video

 

Zoom meeting link A designated person within your organization will send you the Zoom meeting link 3-4 days prior to the session.
Participant Manual and Exercises You MUST have your participant manual with you throughout the training.  This manual contains key information about the information that we will cover in the session. You can take notes in this manual as well.

 

You should also have on hand the session exercises. These will be sent to you with the Zoom meeting invitation.

 

What you will need to participate in this training 7.      Your own personal computer (your camera should be on)

8.      Reliable internet service

9.      Head phones with a microphone – recommended

10.  An email address (so the Instructor can contact you if necessary)

11.  A quite space free from distractions.

12.   There may be echoes when two or more people are in the same room so if possible, try and be in a separate room or location from others.

Download NVCI participant information HERE

Reimbursement of Expenses Guidelines: The Working Mind and Non-Violent Crisis Intervention Training

Reimbursement of Expenses Guidelines (2020-2021)

Funds that were available through the Department of Health and Wellness for the previous fiscal year have been carried over to continue to support training for the delivery of the The Working Mind Program (TWM), and the Non-violent Crisis Intervention℠ (NVCI) programs. Organizations are entitled to apply for reimbursement of backfill staffing coverage for direct care staff members.

Applications for expense reimbursement will be approved subject to the remaining budget available and will take into consideration equal distribution across the sector.

Funding is available on a bill-back basis and is intended to cover staffing backfill expenses, inclusive of benefits, for direct care staff only. MERCS to be reimbursed with all participants’ supports. Backfill staffing costs will be approved in accordance with the Department of Health and Wellness Average Salary Range for the sector.  Backfill staffing costs will be reimbursed for the actual length of the training session.

Process:

Request for reimbursement of expenses will be submitted by the Organization, to the Health Care Human Resource Sector Council for approval as follows:

  1. Organizations will complete the Training Claims Submission Form located on the Health Care Human Resource Sector Council’s website https://hcsc.ca/training-claims/
  2. All Reimbursement forms are required to be completed in full, including the facility/organization, participant name, and position, union or non-unionized workplace, hourly rate, training location, and date.
  3. Requests for reimbursement must be submitted within 2 weeks of the training date.
  4. Reimbursement will be sent to the organization. Individual participant claims will not be accepted.
  5. Payments will be issued by Electronic Fund Transfer within 14 days of submission and approval of the Reimbursement Form.

Download Training Expense Reimbursement Criteria 2020-2021 HERE