Training and Development

Nonviolent Crisis Intervention (NVCI) Training

Nonviolent Crisis Intervention (NVCI)


Workplace violence is an occupational health and safety hazard that can cause physical and emotional harm. With a focus on prevention, the CPI’s (Crisis Prevention Institute), non-violent crisis intervention (NVCI) program is designed for staff to learn strategies that help promote the care, welfare, safety and security for everyone involved in a crisis situation. The Health Sector Council is pleased to offer this training to Long-Term Care and Home Support management and staff.


NVCI promotes a person-centered approach for staff decision making, using problem solving principles to prevent, defuse or manage risk behaviors.
The NVCI is a 1-day program that is offered to both staff and managers working in the continuing care sector. Between September 2018-March 2019, the Council will deliver 8 programs across the four Nova Scotia Health Authority Zones.The following topics are covered in the NVCI training:
• identifying behaviors that could lead to a crisis
• effectively responding to each behavior to prevent escalation
• using verbal and non-verbal techniques to diffuse behavior and resolve a
crisis before it becomes violent
• assessing risk levels and considering issues that impact decision making
• using disengagement skills as a last resort, to avoid injury if the behavior
becomes physical

Upcoming Programs

*Under our current funding agreement, our NVCI training is only available to staff currently working in the Continuing Care Sector. (Nursing Homes, RCF and Home Supports). Training is currently coordinated between the individual organization and our Project Coordinator. Please contact Debbie Stewart, Project Coordinator, to discuss possibilities to meet the needs of your organization. 



The training program is hands on and involves movement of the body including, stretching, standing, kneeling and bending. All participants are required to ensure that they have the physical capability to perform all exercises that they will be required to demonstrate to their instructors.  

In addition, each participant MUST complete the Waiver of Liability Form PRIOR to beginning the training program.

In the event of a rare situation whereby a  staff member has not had the opportunity to sign the form in advance of the training, they are asked to arrive at the training 10-15 minutes early to complete the form. This ensures that they have had sufficient time to read, and agree to the content of the form.

At the beginning of each training session participants will be given the opportunity to ask any questions they may have. In addition, they MUST opt out of any activity which they do not feel comfortable with or feel that it poses a threat to their safety.

Please download and complete this form and bring it with you on the day of your training.

Click here to download the information brochure

For questions or inquiries contact Debbie Stewart at OR Janet Everest